Real World Example: Traffic, Conversions, and Sales

What’s most important: Site Traffic, Site Conversions, or Sales Dollars? Trick question. Separate but equal, each of these outcomes is inter-dependent.

This graph shows the actual performance for three of our client’s product lines.

Digital Campaign Performance vs Sales

B-SearchVSales-graph2 Real World Example: Traffic, Conversions, and Sales

Starting with picnic tables, the search volume is significant. At first glance at the search results alone, it appears this is a product collection in need of supportive advertising and additional attention. But if you look a little closer, the actual site conversions for this product are low, along with the percentage of total sales generated by picnic tables. This isn’t where we should be investing our client’s marketing dollars.

In contrast, the fencing products generated a similar amount of search volume, but accounted for a much larger share of actual conversions, site sessions (research!) and sales. In fact, for a similar search volume, the sales are more than 60% higher than that of picnic tables. This indicates that the return on the paid search investment is more than 13 times that of picnic tables. Knowing this, should we consider whether a change in the spend will increase the return percentage? Could we spend less and see similar results?

In lawn and garden, our spend hasn’t generated the sales we’d hope to see. This might indicate that an optimization in our keywords is necessary, that our geographies should be reviewed, or that our content should be analyzed for SEO value.

What does your analysis tell you about your own business?

Real World Example: Developing Conversions Online, and Testing your Theories

When we’re working with Business to Business companies, we think about site conversions differently. While the goal is to generate sales for the items our client manufactures, our B2B clients are selling to the seller of their goods, rather than the end user. As their agency, our job is to help them generate interest and measure the effectiveness of their marketing. One of the ways we do this is by using exit links.

Using Exit Links

Our client’s site offers plenty of great information on the products they manufacture. Photos, dimensions, and other details are readily available, along with where these items can be purchased. Enter the exit link: the spot where the consumer leaves the manufacturer’s site to purchase the item from their preferred retailer or find a distributor who carries it.

DIGITAL PERFORMANCE VS SALES

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B-ExitLinks-Graph2 Real World Example: Developing Conversions Online, and Testing your Theories

This graph identifies the sales volume found within each retailer, versus the percentage of times that site visitors on the manufacturer’s website clicked to each of these purchase locations. Retailers A, B, and C are no surprise. These are the largest, most well-known retailers for the industry. But the smaller distributors are outselling the pace of their exit link percentage. This might indicate an opportunity ripe for some strategic marketing in those areas, using co-op to generate a stronger partnership for the brand. Or, it might represent a consumer sentiment shift from big-box to small or independent retailer. Either way, this trend is something to watch, and should be used to confirm that the marketing activities are the right ones.

Smarter Tomorrow than You Were Today

One of the most important marketing activities you will ever do is analyze data. Without it, your business decisions will be based on your gut, rather than real information.

For all of our clients, we always begin by understanding what the reality of the business is. What does the data say about sales, ideal customers, the frequency and size of the transaction. This is the kind of information necessary to create an effective marketing strategy. Marketing efforts are not everything though, we have to pay attention to the data and make optimizations accordingly.

For a Business to Business (B2B) client that manufactures custom cases (solid exteriors containing foam cut to specs of the objects to be carried as in photography or medical equipment), we established two layers of activities. First, we started with Paid Search, targeted to specific geographies surrounding their manufacturing locations. We then layered in display retargeting to increase frequency.

In B2B, lead generation is the key to new sales. Because these are businesses selling to other businesses who in turn sell to the end user, finding new clients can make a tremendous impact. Tracking how a new client came into the fold and adjusting to find more like them is key.

Each week, a report with the leads from the website are sent to the client with details on the keywords and location of user. Through this process, they will understand what is being searched to find their products, and make educated decisions about adjusting keywords, changing targeted geographies or budgeting by day of the week.

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Our client then tracks the leads on their end and categorize them by industry type. Then, we cross-reference with different data points to determine where and how to make campaign optimizations. The first sizeable piece of closed business for our client was for a multi-year project amounting to more than $300,000!

Additionally, this information helps us change keywords we are using to drive business. An example of a change includes the removal of keywords related to military and guns. Because of the large market for gun case consumers, we determined that consumers using those keywords were primarily end users rather than business purchases. Thus, the keywords were eliminated from the campaign.

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After making optimizations based on data, such as eliminating certain keywords/industries and implementing re-messaging, we increased Paid Search conversions by +160% in one month (compared to previous month), by increasing the conversion rate +140%! You can also see from the chart below that the percentage of new users closely matches the increase in users overall at approximately 30% month to month. Additionally, sessions to the site improved incrementally while bounce rate decreased by 70%; this traffic highlights that our clients were quality, interested parties. Without the data or assessment of the business that $300K sale may never have occurred and optimization opportunities would have been missed.

B-Optdata-Report2-800 Smarter Tomorrow than You Were Today

Compelling Content, Downloads Top Performing Email Marketing

Whether you market in the B2B or B2C space, you likely use email as a primary tactic for lead generation. When used properly, attribution can be tracked from the email open rate to the site visit, and eventual appearance in-store or on your client list. In fact, in 2017, 205 respondents representing Business to Business marketing professionals named email as their top lead generation tactic.

So what should your email include in order to perform better than your competition? With surveys, trivia, or games and loyalty programs at the bottom of the list, many of the ideas that once served you well are becoming obsolete.

Compelling Content for each
Stage of the Buying Process

B-B2Bemail-icon-1content Compelling Content, Downloads Top Performing Email Marketing

56% of respondents named compelling content as the number one priority of any email campaign. Your customers will grow to trust that opening your communications provide a benefit. This may take time and dedication, but loyal clients are well worth it.

Downloadable Content

B-B2Bemail-icon-2download Compelling Content, Downloads Top Performing Email Marketing

Offer the material they just read as a download. But be sure you aren’t just restating already consumed content. The download should be more illustrative, provide further insight, or some other element to surprise and delight the audience — rewarding them for their click and print.

Audience Segmentation

B-B2Bemail-icon-3audience Compelling Content, Downloads Top Performing Email Marketing

Not everyone cares about every topic, and your audience should be able to opt in or out by sharing their preferences. You don’t want to send an existing client the introductory offer, or the new client the 20% off for the item they just purchased. Know who you are messaging, and be sure the content of the email is relevant to him or her.

Automations

B-B2Bemail-icon-4automations Compelling Content, Downloads Top Performing Email Marketing

Emails should be sent to your clients based on actions they took, or “triggers.” Take the thank you email, for instance. The completion of a transaction should always trigger a message of genuine gratitude for their business, without the hope of something in return.

80% OF MARKETERS IN NORTH AMERICA NAME LEAD GENERATION AND BRAND AWARENESS AS THEIR TOP REASONS FOR CONTENT MARKETING. Begin with these tips for your email campaigns, and measure the results. You’ll find what others have found — that compelling content curated for your exact customer will build trust and the feeling of “special.”

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Geo-Fencing Might Be a BuzzWord, but the Results Are Real

At Advance 360, we meet with a lot of people. Lately, one of the most frequently asked questions is around “geo-fencing.” This buzzword has become so popular that our clients want to learn more about it and how we can put it to use for them.

Geo-Fencing is a term that simply means targeting someone by the location of their device. For example, a shopping service can target individuals that go to a certain grocery store by locating their device inside that store and sending them marketing during and after their visit. While a pizzeria might target devices in a local stadium. Or, it can be used to target attendees at a trade show. The uses are endless.

Retailers attend an industry conference, where wholesalers are taking orders for their seasonal product lines. For the retailer, they are looking for new items to sell. For the vendors it is a heated competition in which they want their items to be top of mind. They are competing with 100 other wholesalers with similar items. Messaging the retailer attendees while they’re at the show can help them get noticed and make a connection.

Tradeshow Creative Examples:

B-geofence-recTS1 Geo-Fencing Might Be a BuzzWord, but the Results Are Real
B-geofence-recTS2 Geo-Fencing Might Be a BuzzWord, but the Results Are Real

Messaging attendees while they’re at the show can improve the top-of-mind awareness for vendors and drive incremental business. In an environment where literally every fifteen steps is a new purchase opportunity, every close counts. Get a jumpstart by messaging the very people you are selling to.

B-geofence-mapareas Geo-Fencing Might Be a BuzzWord, but the Results Are Real

Using technology to your advantage means you can now follow these devices home, serving messages after the event and growing the length of your exchange with your retailers. Get specific, at this point! There’s nothing wasted by securing one more sale after the show closes.

Post Tradeshow Creative Examples:

B-geofence-recPost1 Geo-Fencing Might Be a BuzzWord, but the Results Are Real
B-geofence-recPost2 Geo-Fencing Might Be a BuzzWord, but the Results Are Real

Once the retailer has left the show, the opportunity to meet with them face to face may have ended. But the chance to influence whether they do business with you has not! They’ve seen your name and potentially even met with you. Now you can close the deal without another meeting.

Using geographic, latitude/longitude targeting of devices makes sense for any show. Make the most of your next tradeshow experience!

Your Biggest Marketing Challenges

If you are like most marketing professionals, you know that the list of challenges is long and sometimes overwhelming. As life-long practitioners of the craft, we seek ways to make things easier, better, convert more readily, generate more sales. We champion brands, strive for awareness, and pain to grow engagements. But we aren’t alone. From a North American survey of marketing pros, here is their list of challenges. Maybe it mirrors your own.

B-MarketingChallenge-graph Your Biggest Marketing Challenges

Source: Statista

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The Path to Purchase: Manufacturing Has Changed

Since the advent of the advertising industry, marketers have fed information to customers and customers have made buying decisions based on this information. It was a linear path. Someone sees an ad, became interested in the product, goes to the store and makes a purchase. But now customers are finding information on their own. It’s the marketer’s job to pull that audience in by creating a personalized experience that resonates with the potential customer. The path to purchase is no longer linear, it is a collection of moments that influence a customer to purchase your product.

Customers are already well down the path to a decision before performing an action on a website. They are being influenced from many different touch-points, whether through your website, social media, mobile campaigns, or traditional marketing methods. That makes it important for manufacturing marketers to reach their audience through a variety of methods well before the audience reaches out to them.

B-Manu94percent The Path to Purchase: Manufacturing Has Changed

How Much of Your Budget is Digital?

In December of 2016, just 25% marketing budgets averaged 70% of their dollars to digital efforts. 11% of those polled responded their budget less than 10% digital. Yet nearly half of the marketers cited content development as a leading tactic in their marketing.

80% of marketers in North America name lead generation and brand awareness as their top reasons for content marketing. But it isn’t enough to develop compelling and engaging content if you don’t take steps to bring your audience to it.

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Ensure that your website is mobile friendly. The smartphone is the preferred access point for 87% of users. If your site can’t be easily viewed and your content easily found while in line for coffee, the site and its architecture needs work. You must build the foundation for your business first, and that foundation is your website.

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Use pixels wisely. A re-messaging pixel is simply a device for finding someone that visited a page of content a second (or third) time. What you re-message these visitors with should be consistent with content they read, and over time introduce new topics and calls to action. These re-messages can drive your audience further down the funnel, introducing concepts or products that will pique interest. But don’t lean to heavily into this budget. Dial the re-messaging up too high, and your audience may be served multiple messages from you on the same page—wasting your precious dollars.

B-step3 How Much of Your Budget is Digital?

Social Media is a great place to start if you haven’t dedicated much of your budget to digital. With it you’ll learn how to target an audience, set a budget, and even list-match. These concepts can be expanded more broadly in digital display messaging, as you (and your budget) are ready. But don’t expect to “post and run.” Social media is a long play: you can’t disappear for weeks at a time. You must pay to play in this space, though you can start very small.

B-step4 How Much of Your Budget is Digital?

Open the digital floodgates. Sync your social media efforts with your digital display ones, using your learnings about what is most engaging. Segment audiences that you know have a propensity to convert, and experiment with frequencies to influence them to do so.

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Whatever your budget, recognize that when used properly, digital can dramatically reduce the amount of waste in your marketing spend, by highly targeting your exact audience and serving messages in their natural internet travels. Lower cost per acquisition? Check.

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Priorities of B2B Marketers

If your B2B company is like most, you care about lead generation, return on investment (ROI), or brand awareness when developing marketing strategies. In fact, 67% of B2B marketers cite lead generation as the number one priority of their marketing spend, but only 39% of those same companies have a formal marketing plan in place in 2018.

How are your tactics measuring up? In 2017, 205 respondents representing business-to-business marketing professionals named email as their top lead generation tactic.

Efforts Named Most Effective For Lead Generation

Effort-icon-1 Priorities of B2B Marketers
Effort-icon-2 Priorities of B2B Marketers
Effort-icon-3 Priorities of B2B Marketers
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With pay-per-click (PPC), print, retargeting and “other” representing the bottom of the list.

With the top three tactics correlating directly with content development (or enhancing the search path to that content), and 31% responding that email was the single channel driving the most revenue growth, developing relevant and engaging content should top your list of priorities.

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Optimize Your Trade Shows with Location-Based Targeting

Many B2B marketers are struggling with finding a balance of the traditional pieces of marketing and the new digital trends that are creeping in. The truth is, digital marketing should be an essential piece of every B2B marketing plan, but it doesn’t have to be implemented instead of the traditional route, it should be used to complement the long-standing traditional pieces that are already in place. B2B marketers know – trade shows and conferences are not only the norm but are still an essential part of marketing for a B2B company. These events are great for B2B businesses, but also come with a great price tag – so it’s important for businesses to make the most of the time and money spent at trade shows. One way to optimize your trade shows is with location-based targeting.

By targeting the event location or nearby sites during a particular time, your business can capture the active devices of attendees. Once these devices are captured, your business can use them to your advantage. These devices can be targeted with ads during the trade show and on top of that the data can be collected and you can continue to serve your message to these attendees well after the event. So how does this help your business? We’ve outlined 3 benefits of location-based targeting for your trade show:

Boost The Awareness of Your Brand

A study by Deloitte found that on average, people in the United States across all age groups check their phone 46 times per day. At events like trade shows, the audience that is attending is likely to already be in the industry that your targeting so targeting the physical location will help you reach more people. By targeting attendees with ads at trade shows, it’s likely that they will start associating your name with the industry and you will earn recognition and credibility.

Drive Traffic to Your Booth

Are you giving something away at your trade show booth? Do you have an interesting presentation or demonstration of your product? Target attendees with ads that let them know your booth what value you’re bringing to the event and you will not only receive traffic but more qualified and interested traffic. As a trade show participant, you’re often vying for attention from attendees, so make sure to let attendees know in advance what your booth will have to offer.

Gather Information

What about the people that didn’t get a chance to stop by your booth? Or the people who showed some interest in your product or service, but didn’t want to pull the trigger just yet? One benefit of location targeting is that devices can be collected for remessaging in the future. Ads can be remessaged to trade show attendees for up to 90 days after the event – so why not use that opportunity to send some additional valuable information to those attendees to show your expertise in the industry and to tip the scales in your favor towards a sale.

Does your business have a trade show coming up? Let Advance 360 help you make the most of the event with location-based targeting. Contact us today and let’s chat about building a strategy.